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Data Protection Regulation (GDPR)
The General Data Protection Regulation (GDPR) governs the processing of personal data. Effective May 25, 2018, the regulation applies as law in all EU member states. Its primary goal is to strengthen the protection of individuals in relation to their personal data. GDPR also outlines rights concerning access to information, rectification of inaccurate data, and the ability to restrict the processing of personal data under certain circumstances.
Peakovate’s Data Protection Policy
At Peakovate, we take your privacy seriously. This policy explains how we collect, use, and protect your personal information. It also outlines your rights and how you can exercise them. If you have any questions, please reach out to us at privacy@peakovate.com. By using our website or engaging with us, you agree to our Data Protection Policy and the processing of your personal data. You also consent to receiving information via electronic communication channels. Please make sure to read and understand our policy before using our services.
Information We Collect About You
When you engage with our services, we may collect the following information:
Personal and contact details – name, email, phone number, address, etc.
Service details – information about the services you’ve purchased.
History – details of your previous interactions with our services.
Device data – IP address, browser settings, language preferences, etc.
Geographic data – your location information.
Some of this information is essential for entering into a contract with us, while other data is collected for additional purposes as outlined below.
How We Use Your Information
We use your data to provide, improve, and manage Peakovate’s services. Here’s how we handle your information:
Identity and contact verification – to fulfill our contractual obligations and prevent fraud.
Administrative purposes – to manage payments, provide service updates, and meet legal requirements.
Service improvements – we analyze your interactions to enhance our services and offer more personalized experiences.
Communication – we may use your data to provide you with relevant information about our services or conduct customer satisfaction surveys.
If you wish to opt out of communications, email us at marketing@peakovate.com.
Who We Share Your Information With
We may share your information with carefully selected third parties, including:
Peakovate subsidiaries – for delivering our services and fulfilling contractual obligations.
Authorities – if legally required, we may share your information with regulatory bodies such as law enforcement or tax authorities.
What We Won’t Do With Your Data
We will never sell your personal information to third parties without your explicit consent.
Where We Process Your Data
Our goal is to process your data within the EU/EEA. However, there may be cases where your information is processed outside the EU/EEA, for instance, by one of our subsidiaries. In these cases, we ensure that your data is handled with the same level of security as it would be within the EU/EEA, in accordance with Standard Contractual Clauses.
How Long We Store Your Data
We retain your data only as long as necessary to meet our contractual and legal obligations. Data used for other purposes, such as analytics, will be kept only for the time necessary to achieve those purposes. For example, website data collected through Google Analytics is stored for 26 months. Learn more here: Google Analytics Data Retention.
Your Rights
Access to your data – You have the right to request a copy of the information we hold about you.
Correction – You can request corrections to any inaccurate or incomplete information.
Deletion – You have the right to request the deletion of your data when it is no longer needed for the purposes it was collected.
Complaint – You can file a complaint with Peakovate or your local Data Protection Authority regarding the handling of your personal data.